Telehealth Apps | Coolstory

🚧

Fragmented

Insurance checks, consent forms, and provider selection hit patients all at once.

📉

Leaky

Up to 50% of patients abandon before booking their first appointment.

⏱️

Time-sensitive

Patients who don't book within 48 hours of signup rarely come back.

📱

Mobile-first

Over 70% of telehealth sessions happen on a phone. Users expect instant clarity.

-40%

Setup drop-off

Visual walkthroughs reduce confusion at every step of the patient setup flow.

+25%

First appointments

Guide verified patients to booking before the 48-hour churn window closes.

+35%

Day 30 retention

Patients who book early are far more likely to continue care long-term.

3×

Care plan adoption

Surface refills, follow-ups, and new visit types to the right patients at the right time.

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Patient onboarding

Walk new patients through account setup and insurance verification. Get them booked before the 48-hour churn window closes.

trending_up Up to 50% of patients abandon before their first booking

medication

Care plan education

Show treatment steps and medication schedules in visual story format. Cut confusion and reduce missed follow-ups.

trending_up Visual education improves adherence by up to 40%

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Feature discovery

Surface new visit types, prescription refills, and specialist access at the right moment. Cross-sell without cluttering the interface.

trending_up 3× more feature engagement vs in-app banners

🧠

Product

Own the patient activation flow and first-booking UX without waiting on an engineering sprint.

📈

Growth

Convert installs into booked appointments. That is where most telehealth revenue leaks.

🏥

Clinical Ops

Drive care plan adherence and follow-up rates with visual patient education at scale.

🎓

Patient Success

Reduce support volume by answering common setup and care questions visually.

You get this…

Instagram-like stories within your web or mobile app

Coolstory widget showing story circles with avatars: Latest news, Highlights, Q&A, Upcoming, Backstage

…with this

A few lines of code

<div id="coolstory-container"></div>
<script
    type="module"
    src="https://app.coolstory.me/widget/widget.js"
></script>

Story management

Manage every aspect of your stories in one place, from creation to publishing.

Scheduling

Schedule stories to go live at specific times and set expiration dates for temporary promotions or announcements.

Analytics

Track story views, completion rates, and click-throughs with real-time metrics.

Segmentation

Segment users based on behavior, demographics, or app activity to deliver tailored stories to the right audiences.

Interactions

Add buttons, polls, CTAs, and swipe-ups directly in stories to drive user actions.

AI generation

Use one of our integrations to generate stories from text and speed-up production further.

Multi-format

Seamlessly incorporate images, short videos, and GIFs into stories to diversify content.

Cross-platform

Deploy stories that look and feel consistent on iOS, Android, and web platforms.

desktop_windows

Web

A simple and lightweight JS library built for maximum compatibility.

science

React Native

A robust SDK for cross-platform apps built with React Native

Trial

check 100 views
check 1 story
check 1 widget
check Limited support

Starter

check 100,000 views per month
check Unlimited stories
check 1 widget
check Email support

Pro

check 500,000 views per month
check Unlimited stories
check Unlimited widgets
check Customizable tooltips
check 24/7 Priority support
check Segmentation

Enterprise

check Everything in Pro
check Custom interactions
check Rate limiting
check Data residency options
check Bulk data import/export

How Readdle improved their activation by 70% with stories

Why use stories in a telehealth app? add

Telehealth apps have some of the highest onboarding drop-off rates of any consumer health category. Patients hit insurance verification, consent forms, and provider selection before they experience any value. Stories give you a native, visual way to guide patients through each step and show them what care actually looks like inside your app — without cluttering the interface with modals and tooltips.

Can stories help reduce patient onboarding drop-off? add

Yes. Between 40 and 50 percent of patients abandon before completing setup because the process feels opaque and the steps aren't clear. A short story series shown before or during setup — explaining what to expect, how long it takes, and what the first visit looks like — measurably reduces that drop-off. Most customers see results within the first campaign cycle.

How do I get more patients to book their first appointment? add

Patients who complete setup but don't book within 48 hours rarely return. Trigger a story sequence after account creation that shows exactly how to find a provider and schedule a first visit. Adding a time-limited first-visit offer inside the story drives urgency without sending another push notification they will ignore.

Does Coolstory handle HIPAA requirements? add

Coolstory is a content delivery layer. It displays stories inside your app but does not process, store, or transmit any protected health information. Integration is done via a lightweight SDK on your infrastructure, so your existing HIPAA controls remain fully in your hands. For specific compliance questions, involve your privacy officer during the integration review.

Do developers need to be involved every time we update patient education content? add

Developers are only needed once for the initial SDK integration. After that, your product, clinical ops, or patient success team can create, schedule, and publish stories from the Coolstory dashboard with no code required. This matters when patient education content needs to change quickly around new care protocols or app updates.

Can I show different stories to new patients versus established ones? add

Yes. Coolstory's segmentation lets you target stories by user attributes and lifecycle stage. New patients see a setup walkthrough. Verified patients who haven't booked yet see a first-appointment nudge. Established patients see care plan reminders or new feature announcements. Each segment gets the right story at the right time instead of a one-size-fits-all message.

Will this work for mental health or chronic care apps, not just urgent care? add

Absolutely. The activation moment varies by care type but the problem is the same. Whether your key action is a first therapy session, a first chronic care check-in, or a first prescription request, stories can guide patients to it visually. Many customers run separate campaigns per care category using segmentation to show each patient the relevant story.

How do I measure whether stories are improving my booking rate? add

Coolstory gives you view counts, completion rates, and click-throughs for each story. Pair that with your own funnel analytics to compare booking rates for story viewers versus those who didn't see one. Most customers run an A/B test in the first 30 days and see measurable improvement in activation within the first campaign cycle.

Turn installs into active patients with stories

Modern telehealth onboarding is…

… and we can help with that